Refund policy

Thank you for shopping with Essentiaware. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns are accepted, how to request a return, and how refunds are processed.

RETURN ELIGIBILITY

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the item must:

- Be unused and in its original condition

- Be unwashed and free from signs of use

- Be returned in its original packaging where applicable

- Include all original tags, accessories, and components where applicable

Items that do not meet these requirements may not be eligible for a refund. If a returned item does not meet the return requirements, the return may be rejected and a refund may not be issued.

RETURN REQUEST

To request a return, please contact us at support@essentiaware.com within 30 days of delivery.

Please include your order number, the item you wish to return, and the reason for the return.

We will provide return instructions after reviewing your request. Please do not send an item back before receiving return instructions from us.

RETURN METHOD

Approved returns must be sent by mail to the return address provided by Essentiaware. Please do not send a return to any address unless instructed by us.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for returns due to reasons such as ordering the wrong item, changing their mind, or no longer wanting the product.

If an item is defective, damaged, or incorrectly sent, please contact us before returning the item. If the issue is confirmed, Essentiaware will provide appropriate instructions regarding the return shipping cost.

REFUNDS

Once your returned item is received, it will be inspected within 3 business days of receipt. We will then notify you whether your refund has been approved.

Approved refunds will be processed within 10 business days after inspection. Refunds will be issued to the original payment method used for the purchase.

Please note that original shipping charges, if any, are non-refundable unless otherwise required by applicable law or the issue resulted from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@essentiaware.com as soon as possible after delivery.

Please provide your order number and, where applicable, photographs showing the issue. We will review the matter and provide appropriate instructions.

FINAL SALE ITEMS

Items clearly identified as final sale at the time of purchase are not eligible for return or refund, except where required by applicable law.

NON-RETURNABLE ITEMS

Items that have been used, washed, altered, damaged after delivery, or otherwise do not meet the return conditions stated above may not be eligible for return or refund.

EXCHANGES

We currently do not offer direct exchanges.

If you need a different item, size, color, or variant, please contact us. Where appropriate, you may return the eligible item and place a new order.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@essentiaware.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

CONTACT US

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@essentiaware.com